Privacy Policy

At Hello Agents, we value your privacy while being transparent about how we use data to improve our service and marketing efforts.

1. Data Collection

We collect information you provide when you sign up, as well as metadata from the incoming calls processed by our system (such as call duration and timestamps).

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and manage our marketing. Our use of cookies includes:

Essential Cookies: Necessary for you to log in and use your dashboard.
Performance Cookies: Used to analyze how visitors use our website.
Advertising Cookies: Used to track your visit to our site, the pages you have visited, and the links you have followed.

3. Use of Data

We utilize the data we collect for the following purposes:

Retargeting: We share cookie data with third-party vendors (such as Google and Meta) to show you Hello Agents advertisements on other sites across the internet based on your past visits to our website.
Service Delivery: To process and transcribe your incoming calls.
Model Improvement: To train and improve our AI response accuracy.
Communication: To send you updates, security alerts, and support messages.

4. Third-Party Sharing

We do not sell your personal data. However, we do share information with:

Telephony providers to route your incoming calls.
Advertising partners for the retargeting purposes mentioned above.
Analytics providers to help us improve the user interface.

5. Text Messaging

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties nor used for any marketing purposes.